Urgent care

How to use urgent care services in North Tyneside

With North Tyneside’s new urgent treatment centre opening at North Tyneside General Hospital on 1 October 2018, we have a range of services to meet local people’s urgent care needs.

What is urgent care?

Urgent care services provide medical care for minor injuries and minor illnesses which are not life-threatening.

Examples of urgent care needs include:

  • Minor head, ear or eye problems
  • Sprains, strains, cuts and bites
  • Children’s minor injuries and ailments
  • Abscesses or wound infections

Urgent Treatment Centre

The new Urgent Treatment Centre at North Tyneside General Hospital offers GP-led healthcare for patients with minor injuries and minor illnesses.

North Tyneside’s Urgent Treatment Centre is at:

  • North Tyneside General Hospital
    Rake Lane, North Shields, NE29 8NH
  • Appointments available 24 hours a day, 7 days a week – just call NHS 111.
  • You can also walk in and wait 8am to midnight, 7 days a week.

Talk before you walk!

NHS 111 is available 24 hours a day, 365 days a year, and can now provide clinical care over the phone – so you get help from a healthcare professional without leaving home.

This newly improved service can now book appointments with local GPs or the urgent treatment centre, send prescriptions direct to a pharmacy or dispatch an ambulance if necessary.


Getting a GP appointment is easier than ever!

GP practices in North Tyneside are open Monday to Friday, 8am-6pm.

Your local NHS now provides hundreds of additional GP appointments every week in North Tyneside, including evenings and weekends.

Call your practice or NHS 111 to book.

Looking after yourself and your family

Check your first aid kit is well stocked.

Be prepared with basic medical supplies, eg pain relief tablets, plasters and antiseptic wipes.

The NHS website www.nhs.uk can help you understand how to treat some health conditions such as a common cold.

If you are a parent or carer of a child under 5, search ‘NHS child health’ for a free app to help you look after your child’s health.


Your local pharmacist is a trained medical professional who can provide free advice on the best treatment for a wide range of minor illnesses including:

  • Coughs and colds
  • Sickness and diarrhoea
  • Aches and pains
  • Runny noses • Hay fever
  • Headaches • Healthy eating advice
  • Emergency contraception
  • Stopping smoking

Search www.nhs.uk for your nearest pharmacy.

Emergency care

Emergency care services provide care for people with serious or life-threatening needs.

Examples of serious or life-threatening care needs include:

  • Suspected stroke
  • Loss of consciousness
  • Persistent and severe chest pain
  • Severe burns and cuts
  • Serious head injuries

If you think you are suffering from a serious or life-threatening illness or injury, call 999 or go to your nearest Emergency Department. For North Tyneside residents, the nearest Emergency Department will usually be the Royal Victoria Infirmary in Newcastle, or the Northumbria Healthcare Specialist Emergency Care Hospital at Cramlington.

What if I’m not sure where to go?

From 1 October 2018, our Emergency Departments will be for emergencies only. Patients who walk into an Emergency Department with less serious problems, such as coughs, colds, and general aches and pains, will be referred back to an appointment with primary care. Make sure you don’t have a wasted journey – If it’s not an emergency, call NHS 111 for help and advice first.

If in doubt – talk before you walk and call NHS 111.