North Tyneside CCG News

The future of urgent care services in North Tyneside – we want to find out your experiences and how they could be improved

Tue 19th May 2015

Major public listening exercise in North Tyneside starts on Tuesday 19 May

Over the next few months, NHS North Tyneside Clinical Commissioning Group will be asking residents about their experiences of using urgent care services.

The local NHS wants to use these experiences to consider how urgent care services in the borough can be significantly improved, how things might be done differently in the future and help people get better sooner.

North Tyneside has seen a significant increase in the number of people needing urgent and hospital-based care, which has outstripped the resources that is available to pay for them.

Against a tough economic situation, health is also changing too. People are living longer and have different conditions and health needs: dementia, obesity and alcohol-related disease have become major issues and more and more people have long-term health conditions that require ongoing support and management.

Dr Shaun Lackey, clinical director for NHS North Tyneside CCG said: “Urgent care to us means any form of medical care that you need quickly that does not require a hospital stay or visit to accident or emergency (A&E). So for example, you have a minor injury, or a sudden onset of an illness that you might see a pharmacies, nurse of GP for medical or treatment.

“In the borough, there is a rising demand for care, changing expectations, and people are living longer. This means that we need to act and make big changes to how we do things, so that we protect and improve future services.

“We want to have better support for people to look after themselves, making sure that people get the right advice and treated in the right places and making sure that we provide high quality care that is affordable in the resources that we have available.”

This process of listening and engaging is being called ‘right care, time and place’ and events and opportunities to get involved will take place from now until 10 July 2015.

Dr Lackey said; “We want to know your ideas on how you think we can do things differently, how we can make services easier to find out about and access, how we can become more focused on getting involved much earlier with patients, and help them recover sooner.”

For more information, visit the get involved page or via Twitter @ntyneccg