North Tyneside CCG News

Help plan North Tyneside’s digital future

Fri 04th February 2022

Residents across North Tyneside are being asked to share their experiences of using digital technology to help shape how we develop future services.

Northumbria University, Newcastle University and North Tyneside Clinical Commissioning Group (CCG) are working together on behalf of local partners to help gather information on how people in North Tyneside access and use digital technology. The survey also wants to understand why people aren’t using the internet or digital devices.

The survey will be delivered to every home across North Tyneside in February asking residents to answer a few simple questions about how and what technologies they use and the skills they have in using them.

The survey has been developed in partnership with North Tyneside Council, Healthwatch and local community organisations VODA and the Community Healthcare Forum and is entirely anonymous and confidential.

Dr Lesley Young Murphy, Executive Director of Nursing and Chief Operating Officer, North Tyneside said: “We live in a world full of cutting-edge technology that helps people in their daily activities as well as supporting and delivering health and care needs. It’s important that we listen and understand local people’s experiences of accessing the internet and use of technology, as well as understanding the barriers that some people face. The results of this survey will be used to help inform local service delivery plans and help reduce inequalities caused by digital exclusion.”

Gemma Wilson-Menzfeld, principal investigator, Northumbria University said: “We’d like to encourage as many North Tyneside residents as possible to take part in this survey. Getting the experiences and views of people in local communities will help us gain a better insight into how digital technologies are accessed and used.”

The survey can be completed by free-return post, by telephone or online here.  If anyone requires assistance to complete the survey, they can call the Community Healthcare Forum on 0191 257 8000 extension 4280.

Paul Jones, director Healthwatch North Tyneside said: “We’ve had feedback from local people about some of the difficulties they have had using technology to access a variety of services. There are also been examples of where technology has really helped make a difference, particularly in the pandemic over the last few years. This is your chance to have your say and help shape future services.”

Further information for participants can viewed here

Download a copy of the survey here