North Tyneside CCG News

North Tyneside practices highly rated in GP patient survey

Wed 22nd July 2020

Doctors across North Tyneside have been highly rated by their patients in the 2020 GP Patient Survey.

The annual review, carried out by NHS England, shows that GP surgeries in North Tyneside are performing better than the national average.

Almost 3,000 people across the region took part in the survey which was carried out between January and March this year, before the Coronavirus lockdown.

Dr Richard Scott, Clinical Chair, NHS North Tyneside Clinical Commissioning Group (CCG) said: “The annual GP Patient Survey is an opportunity for our patients to have their say on how well their GP practice is doing and it is very pleasing to read the results of this survey, which show just how highly people rate GP practice services in North Tyneside.

“It has been an especially difficult time over the past few months and as we all begin learning to live and adapt to the COVID-19 pandemic our thoughts remain with all of our residents, especially those who have lost loved ones to the virus.

“We would like to say a special thank you to care givers and all our NHS family who are working to provide care during these difficult times and our best wishes and appreciation also go to all key workers, who are working tirelessly to ensure that the essential needs of our residents and patients are met during this pandemic.”

Patients were asked to rank practices on a variety of criteria including quality of care from GPs and nurses, ease of making an appointment, practice’s website and helpfulness of receptionists – with all categories scoring above the national average.

Patients rating their overall experience as good or very good in the NHS North Tyneside Clinical CCG area averaged 85 percent, compared to the national average of 82 percent.

The results will help to inform practices on services that are working well and those that can be improved.

 

Percentage of patients who rated their overall experience as good: (top five North Tyneside GP Practices)

 

Collingwood Surgery                                              97%

Park Parade Practice                                              96%

Portugal Place Health Centre                               95%

Beaumont Park Surgery                                         93%

Whitley Bay Health Centre                                    93%

 

 

GP Practice Survey 2020 results: https://gp-patient.co.uk/surveysandreports