Urgent care engagement report

During October and November 2017, the CCG carried out an engagement exercise to listen to people’s views on:

  • The continued suspension of overnight access to the minor injuries and minor illnesses urgent care centre at North Tyneside General Hospital (‘Rake Lane’)
  • The CCG’s plans to commission a new integrated urgent care service consisting of a single minor injuries and minor illnesses urgent treatment centre, which would open from 8am to 10pm, and a Home Visiting Service operating during the out of hours period. These changes would come into effect from 1 October 2018

The listening period ran from 23 October to 17 November, with a survey, focus groups, public events and online advertising helping people to share their views.

All the comments, feedback and data from this exercise are included in the report and appendices here.