North Tyneside CCG News

Another chance to have your say on NHS urgent care services in North Tyneside

Fri 13th November 2015

Residents of North Tyneside have another chance to have their say on the future of NHS urgent care services in the area this week.

The latest drop-in consultation event is scheduled for Wednesday 18 November, 10-11am, at the Oxford Centre, Longbenton, where NHS representatives will share the details of four potential scenarios for the future of local services.

The consultation launched last month and will continue until 21 January 2016. During this time people are invited to come along to drop in events, email, phone, write, or call with their views.

Urgent care is any form of medical attention that people need to access quickly but that is not serious enough to need a visit to hospital. This could include injuries, an illness or medical condition which needs advice from a GP, pharmacist, NHS 111, a walk-in centre or the out-of-hours GP service.

Dr Shaun Lackey, North Tyneside GP and Chair of the Urgent Care Working Group, said: “At NHS North Tyneside Clinical Commissioning Group (CCG), we are constantly looking to improve healthcare services our community. As part of this process, we recently began a review into urgent care services.

“Hundreds of people have shared their views and made it clear that ease of access, in terms of location, times and days, is very important to people, as well as knowing that you will be seen by the right medical professional.”

“We have studied people’s feedback, and considered the best clinical evidence, and developed a number of possible scenarios for the future shape of our services.

“The next stage is to get people’s views on the different scenarios through the consultation period. I would encourage everyone to have their say and help us to shape services for the future.”

The possible scenarios for the future are these:

• A single North Tyneside Urgent Care Centre based at North Tyneside General Hospital (Rake Lane)
• A single North Tyneside Urgent Care Centre based at Battle Hill
• A single North Tyneside Urgent Care Centre based at North Tyneside General Hospital (Rake Lane) supported by locally based minor ailments services in the other three areas (Killingworth, Wallsend, Whitley Bay)
• A single North Tyneside Urgent Care Centre based at Battle Hill supported by locally based minor ailments services in the other three areas (Killingworth, North Shields, Whitley Bay)

More information about these options – plus more detailed information about the reasons why change is needed – is available at www.northtynesideccg.nhs.uk.

Drop in consultation events are being held as follows:
• Wednesday 18 November, 10-11am, Oxford Centre, Longbenton
• Wednesday 2 December, 6-7pm, Wallsend Customer First Centre
• Wednesday 9 December, 10-11am, Whitley Bay Customer First Centre

People can also share their views by letter (NHS North Tyneside CCG, 12 Hedley Court, Orion Business Park, North Shields, NE29 7ST); via email (contactus@northtynesideccg.nhs.uk) or by phone (0191 217 2670). More information is available at www.northtynesideccg.nhs.uk/urgentcare