Equality and diversity

The NHS provides a universal service for all, based on clinical need. We are committed to ensuring that equality and diversity are part of everything we do.


Promoting Equality, Diversity and Human Rights

The NHS is for everyone. No matter your gender, the colour of your skin, your heritage or your age, everyone should receive the same high quality care every time you use a NHS service.

The Equality Act became law in 2010 and covers everyone in Britain. It protects people from discrimination, harassment and victimisation because of the protected characteristics that we all have. Under the Equality Act, there are nine protected characteristics:

  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

Equality, Diversity and Human Rights play a vital part in the work of the NHS locally. Every member of the community is likely, at some point, to receive some kind of health and social care. NHS North Tyneside CCG welcomes diversity in society, acknowledging that experiences, aspirations and needs are as individual as each patient.

As a commissioner of health services and as an employer, NHS North Tyneside CCG values all people as individuals irrespective of their protected characteristics.

This web page is one of the ways in which we communicate, promote equality, value diversity and respect human rights in the commissioning of services for the local community.

Meeting Our Legal Duty

As a public sector organisation, we embed equality, diversity, inclusion and human rights into all activities. To do this, we must demonstrate our commitment to:

  • eliminating unlawful discrimination, harassment and victimisation
  • advancing equality of opportunity
  • promoting good relations

We understand that our organisation and employees should:

  • work towards removing or minimising disadvantages
  • take steps to meet the needs of people from protected groups where these are different from the needs of other people
  • encourage people from protected groups to participate in public life or in other activities where their participation is disproportionately low

Our aim is to uphold these aims and to close the gap in health inequalities.

Equality Objectives

The Equality Act 2010 outlines specific duties on public bodies such as ourselves, to meet the Public Sector Equality Duty more effectively.  These specific duties are to:

  • Publish information to demonstrate their compliance with the Equality Duty at least annually
  • Set equality objectives at least every four years

We have developed our equality objectives to review and improve our performance and outcomes for people with characteristics protected by the Equality Act 2010. Our objectives and action plan has been developed through partnering with local stakeholders using the EDS2 process, and are listed below:

  1. Continuously improve engagement, and ensure that services are commissioned and designed to meet the needs of patients
  2. Ensure processes are in place to provide information in a variety of communication methods to meet the needs of patients, in particular the ageing population and those with a disability.
  3. Monitor and review staff satisfaction to ensure they are engaged, supported and represent the population they serve.
  4. Ensure that the CCG Governing Body actively leads and promotes Equality and Diversity throughout the organisation.

Equality Information

Our information links below provide an overview of how we meet our public sector equality duty, both through commissioning and employment. We endeavour to work with our community interests and internal groups to prioritise our work which will produce better outcomes.

We have listed our main documentation below and provided the links for reference:

View of our disability confident accreditation (level 2).

View NHS England Right Care information.

North Tyneside Health Profiles 

Equality Impact Assessments

Our Equality Impact Assessment (EIA) Toolkit has been implemented into core business processes to provide a comprehensive insight into our local population, patients and staff’s diverse health needs.

The tool covers all equality groups offered protection under the Equality Act 2010 (Race, Disability, Gender, Age, Sexual Orientation, Religion/Belief, Marriage and Civil Partnership and Gender Re-assignment) in addition to Human Rights and Carers,  as well as including prompts for engagement with protected groups the tool also aids compliance with the Accessible Information Standard.

Workforce Race Equality Standards (WRES)

 The CCG assesses itself against the NHS Workforce Race Equality Standard (WRES) annually to ensure that:

  • data is collected and reviewed against the nine WRES indicators
  • an action plan is produced to close any gaps in workplace experience between white and Black and Ethnic Minority (BME) staff, and
  • Board membership includes BME representation.

Further information regarding WRES can be found here Workforce Race Equality Standard (WRES)

WRES Publication

North Tyneside CCG is required to publish a WRES annual report and action plan to address any areas for improvement. The CCG is committed to the WRES and you can see our most recent report and action plan below:

For more information on the CCG’s WRES, please contact NECSU.Equality@nhs.net

Accessible Information Standard

The Standard sets out a specific, consistent approach to identifying, recording, flagging, sharing and meeting the information and communication support needs of patients, service users, carers and parents with a disability, impairment or sensory loss.

We, as a public facing organisation want to make information accessible to patients, service users and their carers. This includes making sure that people get information in different formats if they need it, such as large print, braille, easy read, and via email.

We understand that as part of the standard organisations that provide NHS or social care must do five things:

  • Ask people if they have any information or communication needs, and find out how to meet their needs
  • Record those needs in a set way (where appropriate)
  • Highlight a person’s file, so it is clear that they have information or communication needs, and clearly explain how these should be met (where appropriate)
  • Share information about a person’s needs with other NHS and adult social care providers, when they have consent or permission to do so
  • Act to make sure that people get information in an accessible way and communication support if they need it.

Further information on the Accessible Information Standard can be found on the NHS England website.